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Terms & Conditions

Welcome to Regency Management Services Limited’s (trading as Regency Estate Management) terms and conditions.


Our Terms and Conditions will provide information about our (“Regency Estate Management”, “we”, “our”, or “us”) website, our right to amend our Terms and Conditions, logos and artwork, our complaints procedure, and also on how you can contact us.



1. Website


Our website,, is the official website of Regency Estate Management. All content related to our services and processes on our website is supported and binding under Regency Estate Management’s Terms & Conditions and Privacy Policy.


Our website is owned and operated by Regency Estate Management and provides information about, among other things, our company functions, our services, and also our contact details. The terms “you,” “your”, and “yours” on our website refer to anyone accessing, viewing, browsing, visiting or using the site.



2. Amendments to the Terms & Conditions


We reserve the right to make appropriate changes to our website and these terms and conditions at any time. You will be subject to the terms and conditions in force at the time that you use the website.



3. Logos & Artwork


The use of any logo's or images found on the Regency Estate Management website is strictly prohibited without our prior written authorisation.



4. Complaints Procedure


We endeavour to answer and/or solve any questions, queries, or problems within 14 days. If tasks take longer than expected to be completed, the job at hand may rest on a number of dependencies involving Leaseholders, Tenants and/or Contractors. If you're unhappy with the services that we provide, please first give us a chance to put things right.


If it transpires that you still don't believe we are adhering to our responsibility as your property management company, to ensure that we maintain the industry’s highest standards and code of practice we are proud members of The Property Ombudsman (TPO). See the link to their website at the footer of our site.



5. Contact


By registering your interest in Regency Estate Management by email or via the contact details form, you may receive news or updates relating to our services occasionally. If you do not wish to be contacted by Regency Estate Management please send an email to and your details will be removed from our email distribution lists.


Alternatively, if you want to know more about how we use your information or wish to raise any queries with us in relation to your personal data, please do not hesitate to contact us via phone or email. Our details of which are as follows:


Tel: 0208 462 6333


Address: The Beechwood Centre,

                40 Lower Gravel Road,

                Bromley, Kent

                BR2 8GP


In addition, we are registered in England and listed by Companies House under Company No. 04612202.


Finally, please see our Privacy Statement for our procedures towards data processing, marketing communications, and cookies policy.

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